PRIVACY POLICY

Welcome to INDI!

INDI is owned and operated by INDI.nl B.V.

INDI values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it.

This Privacy Policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This Privacy Policy has been prepared and is maintained in accordance with all applicable federal and international laws and regulations and, specifically, with the GDPR (General Data Protection Regulation - European regulation).

1. GENERAL INFORMATION

The personal data of the users that are collected and processed through:

  • https://www.indi.nl
  • Sjors - INDI scan app (Android and iOS version - Available on Google Play and App store)

Will be under responsibility and in charge of:

INDI.nl B.V.

Helperpark 286-1, 9723 ZA, Groningen

Tel: +31 (0)88 0666 000

E-mail: klantenservice@indi.nl

BTW: NL 8512 04 430 B01

KvK: 54166632

 

(Hereinafter referred to as “INDI”).

 

2. TYPES OF INFORMATION GATHERED

The information we collect from our users and customers helps us to provide our products effectively and to personalize and continually improve the user experience on the website. These are the types of information we collect:

Information you give us : You provide information when you search, read and view content, create an account, purchase products and/or communicate with us through phone, Whatsapp, Freshchat, our contact information or through our contact forms. As a result of those actions, you might supply us with the following information:

  • Company name
  • First and last name
  • Email address
  • Phone number (includes WhatsApp number)
  • Address (shipping purposes)
  • IP address
  • Payment Information
  • Any additional information relating to you that you provide to us directly through our website or indirectly through our website or online presence such as ‘cookies’.

INDI will not collect any personally identifiable information about you, unless you provide it.

Information Collected Automatically: By accessing and using the website you automatically provide us with the following information:

  • The device and usage information you use to access the website
  • Your IP address
  • Browser and device characteristics
  • Operating system
  • Referring URLs
  • Your location
  • What parts of the website you use and how often

If you access the website through a mobile phone, we will collect the following information:

  • Mobile device ID
  • Model and manufacturer
  • Operating system
  • Version information
  • IP address

Our customer service: To be able to help you quickly with our customer service, we use the personal data you provide and make notes of the conversation. These notes of your contact with us are kept to help us answer your questions, perform analyses and improve our services.

Repair/Warranty/Returns: We offer a number of product- repair, warranty and return services. To determine whether your product is eligible for warranty or repair, we use your order details and the personal information you provide.

Payment information: Your credit/debit card information or payment information will be processed by Adyen (payment platform available on the website), which will treat and safeguard your data with total security and with the exclusive purpose of processing the purchase of the products. INDI reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the products.

See the privacy policy of Adyen here:


Contests: If you participate in a promotional campaign or competition, we will ask you for a number of details such as your name, address, and email address. The processing of this information, by us or third parties, is for the benefit of the promotional campaign/competition and for compiling analyses on the basis of the collected information. This allows us to carry out the promotional campaign and announce the prize winner(s). This is also how we measure the response to our promotional campaigns.

Creditworthiness test: When you become a customer with us and when you pay on account, we, or third parties engaged by us, can test your creditworthiness. In addition, we can store and process your personal data when necessary to prevent abuse or illegal activities on our website. We are obliged to provide this information based on, for example, government or judicial regulations or when this is necessary within the context of legal (criminal) proceedings.

Google Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the Google Analytics collection of data to enhance the website and improve our service.

Please consult Google's privacy policy here:

Facebook Pixel: Our website uses the Facebook Pixel. Through the Facebook Pixel we can collect user information for different purposes. We use the Facebook Pixel for the following purposes:


  • Collect statistics about our website (for example, the number of users who visited a page).
  • Collect information about how you interact with our website (for example, whether you opened or followed links contained in them).
  • Personalize online services and marketing communications.
  • Tailor advertisements to users and optimize advertising campaigns.

The information collected through the Facebook Pixel will be collected and stored by Facebook and will be treated in accordance with its privacy policy. The information we collect through the Facebook Pixel does not personally identify the user and will never be used for purposes other than those contained in this privacy policy and Facebook's privacy policy.

Please consult Facebook's privacy policy here:


Automatic Information. Like many websites, we use "cookies." We obtain certain types of anonymous information which is not personally identifiable when your web browser accesses, INDI or third-party content served by or on behalf of INDI on other websites. Some of the information we collect and analyze includes the Internet protocol (IP) address; computer and connection information such as browser type, version, and connection speed; purchase history; and the products you searched for, viewed, and possibly purchased.

Social Media: On our website you will find links and functions linked to different social networks, in which you can share your information.

It is advisable to consult the privacy policy and data protection of each social network used on our website.


 3. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be kept for the time necessary to meet our obligations to you as our customer. INDI may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, INDI may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

4. HOW WE USE YOUR INFORMATION.

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our site as described below and described elsewhere in this Policy to:

  • Identify you as a user in our system.
  • Provide the App (Sjors - INDI scan app, available on Google Play and App store)
  • User registration.
  • Process payments.
  • Deliver the products.
  • Manage returns and refunds.
  • Providing the competitions and awarding the prizes.
  • Check the creditworthiness of our clients.
  • Improve our products, website, and how we operate our business.
  • Understand and enhance your experience using our website and products.
  • Respond to your comments or questions through our support team.
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
  • Communicate with you about upcoming events, offers and news about products and services offered by INDI and our selected partners.
  • Marketing purposes of INDI.
  • Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
  • Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

5. HOW WE SHARE INFORMATION

The careful handling of personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

Third-Party Service Providers. We use the services of third parties to perform certain functions on our behalf and through our website and services. Examples include processing payments (Adyen), building the platform and hosting the website, delivering products (shipping companies), sending emails, analyzing data (Google Analytics), creating ads (Facebook, Google), providing marketing assistance, and delivering search results and links.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

Business Transfers. In the event that INDI creates, merges with, or is acquired by another entity, your information will most likely be transferred. INDI will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of INDI and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of INDI, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent. Other than as set out in this policy, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Anonymous Information. INDI uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.

 

6. PROTECTING YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information.

INDI follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once INDI receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while INDI strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

7. RIGHTS

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

  • Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
  • Rectify, Restrict, Limit, Delete: You can also rectify, restrict, limit or delete your information.
  • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
  • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
  • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
  • Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
  • Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or owners of the personal information they provide through the website may exercise these rights over their personal information at any time and without any limitation by sending us their request through our contact information.

8. CHILDREN’S ONLINE PRIVACY PROTECTION

We are in compliance with the requirements of the GDPR (General Data Protection Regulation - European regulation), regarding the protection of the personal data of minors. Although the website and products are available to all ages, we do not collect any information from children under the age of 16 without the respective permission of their parents or legal guardians. If you become aware that a child under the age of 16 has provided us with personal information without the permission of a parent or legal guardian, please contact us. If we become aware that a minor has provided us with personal information without parental or legal guardian permission, we will take steps to delete that information, terminate that person's account, and restrict access to that person's account.

9. EDITING AND DELETING INFORMATION

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. You can change, modify, rectify and delete your Information at any time, please contact us through the contact information. To opt-out of INDI email, follow the instructions included in the email. Your request should be processed within 48 hours.

10. THIRD PARTIES

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information INDI collects from you. If you disclose your information to others, whether other users or suppliers on INDI, different rules may apply to their use or disclosure of the information you disclose to them. INDI does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. INDI is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the INDI site. INDI encourages you to ask questions before you disclose your personal information to others. 

11. CONTACT US

If you have questions or concerns about these Privacy Policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

INDI.nl B.V.
Helperpark 286-1, 9723 ZA, Groningen
Tel: +31 (0)88 0666 000
E-mail: klantenservice@indi.nl
BTW: NL 8512 04 430 B01
KvK: 54166632



Version March 2024